1. Eligibility for Returns
Returns are accepted within 3 days from the date on which the product was received. To ensure eligibility for a return, the following conditions must be met:
Thank you for reading this post, don't forget to subscribe!- The product should be unused and remain in the same condition as it was received.
- The product should be in its original packaging, with all tags, labels, and accessories still attached.
- Proof of purchase, such as a receipt or order confirmation email, must be provided.
2. Non-Returnable Items
Certain products will not be eligible for returns. These include:
- Items that have been used or show signs of wear and tear.
- Products that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
- Gift cards and promotional items.
3. How to Initiate a Return
To begin the return process, it is necessary to follow these steps:
- Contact us at [email protected] within 3 days of receiving the order, providing your order number, product details, and reason for the return.
- A Return Authorization Number (RAN) and detailed instructions will be provided to you.
- The item should be shipped back to us at the following address:
LittleExplorerBags
Kira Nsasa
[Insert Country, ZIP/Postal Code]
Be sure to include the Return Authorization Number (RAN) and your original receipt or proof of purchase in the package.
4. Shipping Costs for Returns
- The responsibility for return shipping costs will fall on the customer unless the product was received in a defective or damaged state. It is recommended that a trackable shipping service or shipping insurance be used, as receipt of the returned item cannot be guaranteed. If the product is deemed defective or incorrect, return shipping costs will be covered by us.
5. Processing of Refunds
Once your returned item is received, it will be inspected to ensure it meets the return conditions. An email notification will be sent to update you on the approval or rejection of your refund.
- If approved, the refund will be processed within 7-14 business days.
- The refund will be issued to the original payment method. Note that additional time may be required for your bank or credit card provider to reflect the refund in your account.
6. Refunds for Damaged or Defective Items
If a damaged or defective product was received, it is essential to contact us immediately at [email protected] with a description and photo of the issue. Arrangements will be made for a replacement, exchange, or full refund, including shipping costs, at no additional charge.
7. Exchanges
Exchanges will be offered for the same product if it is defective or damaged. If an exchange is desired for a non-defective item (e.g., a different color, design, or size), the process will need to be handled as a return and repurchase. To initiate an exchange, the steps under “How to Initiate a Return” should be followed.
8. Restocking Fee
No restocking fee will be charged for returns that meet the eligibility conditions.
9. Late or Missing Refunds
If a refund has not been received after 14 business days, please follow these steps:
- Check your bank account or credit card statement again.
- Contact your bank or credit card provider, as processing times may cause delays.
- If the refund still has not been received, contact us at [email protected] for assistance.
10. Cancellations
Orders may be canceled before they are shipped for a full refund. If the order has already been dispatched, the item must be received before the return process can be initiated.
11. Contact Us
Questions about our Returns and Refunds Policy? Reach out to our customer support team:
LittleExplorerBags
Kira Nsasa
Email: [email protected]
We are committed to providing an easy and transparent return experience. Feel free to contact us for any concerns or assistance.
This policy is designed to provide a fair process for both our customers and business, ensuring clarity around returns and refunds while making sure our customers feel supported and informed.